Operational support that simplifies your work
For those who need advanced support and priority handling, without increasing the workload of internal resources.
Direct operational support
On request, we work directly on your technical control panels for you.
Clear, fixed prices
No quotes required, with full coverage for one year.
Support for major CMS platforms
Our technicians are experts in WordPress, Joomla, PrestaShop and Aruba SuperSite.
Main services you can request with your Technical Consultancy
From initial DNS configuration and backup recovery to website restoration following an attack.
Advanced support for WordPress and other CMS platforms
Website transfer and migration
DNS configuration
Analysis, debugging and error resolution
Recovery of hacked or infected websites
Website speed optimisation
Each service is subject to prior assessment by our experts to confirm its technical and operational feasibility.
Choose the consultancy plan that best suits your needs
Technical Consultancy Silver
Delegate your service configuration, backup restoration and guided installation of CMS platforms (WordPress, Joomla, PrestaShop), plugins and themes to a team of experts.
€ 9.99 + VAT / year
- DNS, redirect and client configuration (FTP, email)
- Restoration of automatic Hosting and Database backups, if included in the service
- Installation of CMS core, plugins and themes
Technical Consultancy Gold
Extend technical and operational support to include analysis, debugging and resolution of errors affecting your CMS (WordPress, Joomla, PrestaShop), with faster request handling through a priority queue.
€ 59.90 + VAT / year
- Includes all Silver plan features
- Priority support queue with faster request Handling
- CMS analysis, debugging and error resolution
- CMS core, plugin and theme configuration and updates
- CMS credential reset
- Hosting backup restoration for specific days, within 7 days
- Website and database backup file restoration
- Transfer of WordPress websites to our hosting services
Technical Consultancy Platinum
Manage issues related to your website's performance and protection, in addition to the technical and operational services already included in the Silver and Gold plans.
€ 99.90 + VAT / year
- Includes all Gold and Silver plan features
- Hacking analysis and restoration of infected WordPress websites
- PageSpeed optimisation
- Website speed optimisation
- Shipping, payment and currency configuration for e-commerce (WooCommerce, PrestaShop, SuperSite Professional)
- Graphic customisation (SuperSite only)
- Transfer of custom websites to our hosting services and online publishing
Service
|
|
|
|
|
|---|---|---|---|
| DNS configuration | |||
| Redirect configuration | |||
| Client configuration (FTP, email) | |||
| Restoration of automatic Hosting and Database backups | |||
| CMS core, plugin and theme installation | |||
| CMS core, plugin and theme configuration and updates | |||
| CMS credential reset | |||
| Priority queue | |||
| CMS analysis, debugging and error resolution | |||
| Transfer of WordPress websites to our hosting services | |||
| Hacking analysis and infected website restoration | |||
| Shipping, payment and currency configuration for e-commerce (WooCommerce, PrestaShop, SuperSite Professional) | |||
| Graphic customisation (SuperSite only) | |||
| Transfer of custom websites to our hosting services and online publishing | |||
| PageSpeed optimisation | |||
| Website speed optimisation |
FAQ
-
No. Technical Consultancy is linked to the individual main service it is activated for, such as a single Hosting service.
-
Standard Support is free and guides you through the management and use of your services. With Technical Consultancy, an operator carries out the changes and configurations for you.
-
Yes. This service is included exclusively in the Platinum plan. Our experts carry out a preliminary assessment to determine whether each service can be performed.
-
Technical Consultancy Silver is for anyone who wants to focus on creating their website and delegate the technical aspects. It includes DNS and redirect configuration, email management and restoration of automatic backups.
Technical Consultancy Gold is for those managing online projects with more advanced operational requirements who need priority technical support. In addition to the services included in Silver, it provides a priority queue, WordPress/PrestaShop debugging, restoration from customer files and website transfers.
Technical Consultancy Platinum is the advanced level consultancy, for those who want to outsource complex technical activities. It includes infected website restoration, advanced speed optimisation, WooCommerce payment setup and custom website transfers, providing outsourced IT support for your project.
-
Yes, for all services involving Aruba services and systems. For configurations on the customer's devices, such as an FTP client or email client installed on their computer, the operator cannot work directly on the device for privacy and security reasons. Instead, guided support is provided through screen sharing.
-
Services included in the Gold and Platinum plans are provided Monday to Friday, excluding public holidays, from 8:30 am to 5:00 pm.
-
The priority queue applies to request handling, meaning your request is handled ahead of standard requests. It does not mean that resolution is prioritised, as resolution times can vary depending on the type and complexity of the service required.
-
Each service is subject to prior assessment by our experts.
-
The service renews annually and follows the billing cycle of the main service it is linked to.
* Promotions are subject to restrictions
