Install
WordPress or WooCommerce plugins and themes.
Edit
WordPress and WooCommerce themes and layouts (changes to CSS, backgrounds, menu position, headers and footers, etc..)
Optimize
website performance and loading times.
Restore
backups upon customer request.
Diagnose
plugin-related functionality issues
Manage
manual WordPress core updates; searching and replacing strings in the database.
Managed WordPress Hosting
Our Managed WordPress Hosting is ideal for those who don’t want to worry about managing updates, technical configuration, or security.
Managed WooCommerce Hosting
Aruba Managed WooCommerce Hosting is ideal for building, running, and publishing fast, secure, and easy-to-manage e-commerce websites, with preinstalled features, dedicated resources, and automatic monitoring.
How to use Advanced Support
Advanced support is credit-based, and each credit is tied to a specific domain.
Credits can be purchased from your domain Control Panel at a cost of €60.00 + VAT per year for each credit.
To use Advanced support, you must have at least one credit available. Once your ticket is opened, it will be handled by one of our operators who will then inform you when it is closed.
Requirements
To use advanced support, you need to have the Managed WordPress Hosting or Managed WooCommerce Hosting service and be in possession of at least one credit.
Ticket
Open a ticket from your control panel.
Resolution
One of our operators will be responsible for the ticket and provide any necessary notifications and information.
CUSTOMER AREA
Do you already have Managed WordPress Hosting or Managed WooCommerce Hosting?
Would you like to find out more about Advanced support? Go to our guides
