Advanced support

Advanced support helps you:

Install
WordPress or WooCommerce plugins and themes.

Edit
WordPress and WooCommerce themes and layouts (changes to CSSs, backgrounds, menu positions, headers and footers, etc.).

Optimize
performance and loading times for your website.

Restore
from the customer's chosen backup.

Diagnose
any problems with your site related to plugins.

Manage
manual updates to the WordPress core, find and replace strings in the database.

How to use advanced support

Advanced support is based on the use of credits, with each credit linked to a specific domain.

Credits can be bought from your domain’s Control Panel for €60.00 + VAT/year for each credit.

To use advanced support, you will need to have at least one credit available. Once your ticket is open, it will be handled by one of our operators who will then inform you when it has been closed.

Requirements

To use advanced support, you need to have the Managed WordPress Hosting or Managed WooCommerce Hosting service and be in possession of at least one credit.

Ticket

Open a ticket from your control panel.

Resolution

One of our operators will be responsible for the ticket and provide any necessary notifications and information.

RESTRICTED AREA

Do you already have Managed WordPress Hosting or Managed WooCommerce Hosting?

GO TO
Advanced Support

BUY
credits for advanced support

Would you like to find out more about Advanced Support? Go to our guides

Hosting Plans

CMS Hosting

Additional Services

WordPress Solutions

Find your domain

Business Solutions

Additional Services

Email e Office

Business Solutions

Optional Services

Website

Create your shop

rankingCoach

When you buy Managed WordPress Hosting or Managed WooCommerce Hosting plans, in addition to the free standard support service, you also get specialist support for WordPress and WooCommerce.