Advanced support

The service is available for
Managed WordPress Hosting plans.

When you buy a Managed WordPress Hosting plan, as well as the free standard support service, you also have access to specialist support for WordPress.

Advanced support helps you:

Install
WordPress plugins and themes.

 

Change
WordPress themes and layouts (changes to CSSs, backgrounds, menu positions, headers and footers, etc.).

 

Optimize
performance and loading times for your website.

 

Restore
from the client's chosen backup.

 

Diagnose
any problems with your site related to plugins.

 

Manage
manual updates to the WordPress core, find and replace strings in the database.


How to use advanced support

Advanced support is based on the use of credits, and each credit is linked to a specific domain.

To use advanced support, you will need to have at least one credit available. Once your ticket is open, one of our operators will take care of it and inform you when it has been closed.

1

Requirements

To use advanced support, you must have the Managed WordPress Hosting service active, and at least one credit available.

2

Ticket

Open a ticket from your control panel.

3

Resolution

One of our operators will take care of the ticket and send you any necessary notifications and information.


Do you already have Managed WordPress Hosting?

Don't have a Managed WordPress Hosting plan? Find out more

Would you like to find out more about Advanced Support? Go to our guides