Advanced support

The service is available for Managed WordPress Hosting and
Managed WooCommerce Hosting.

When you buy Managed WordPress Hosting or Managed WooCommerce Hosting plans, in addition to the free standard support service, you also get specialist support for WordPress and WooCommerce.

Advanced support helps you:

Install
WordPress or WooCommerce plugins and themes.

 

Edit
WordPress and WooCommerce themes and layouts (changes to CSSs, backgrounds, menu positions, headers and footers, etc.).

 

Optimize
performance and loading times for your website.

 

Restore
from the customer's chosen backup.

 

Diagnose
any problems with your site related to plugins.

 

Manage
manual updates to the WordPress core, find and replace strings in the database.


RESTRICTED AREA

Do you already have Managed WordPress Hosting or Managed WooCommerce Hosting?



How to use advanced support

Advanced support is based on the use of credits, with each credit linked to a specific domain.

Credits can be bought from your domain’s Control Panel for €60.00 + VAT/year for each credit.

To use advanced support, you will need to have at least one credit available. Once your ticket is open, it will be handled by one of our operators who will then inform you when it has been closed.

Requirements

To use advanced support, you need to have the Managed WordPress Hosting or Managed WooCommerce Hosting service and be in possession of at least one credit.

Ticket

Open a ticket from your control panel.

Resolution

One of our operators will be responsible for the ticket and provide any necessary notifications and information.



RESTRICTED AREA

Do you already have Managed WordPress Hosting or Managed WooCommerce Hosting?


Would you like to find out more about Advanced Support? Go to our guides