Frequently asked questions

SuperSite Easy allows you to create websites with text, images, YouTube videos and much more content. It is recommended for users who are not familiar with other editors, so do not have specific technical skills, but want to create a website to showcase themselves or their business. It is not suitable for creating websites designed to sell products as, unlike the Professional version, it does not have any e-commerce features.

SuperSite Professional lets you create websites with an excellent structure in terms of graphics and SEO, easily accessible from any up-to-date device (desktop or mobile). It is recommended for users who do not have knowledge of other editors, so they do not have specific technical skills, but want to create a website quickly. The advanced features let you create a website translated into multiple languages, where you can manage product sales (e-commerce) and bookings for services.

The main difference between the SuperSite Easy service and SuperSite Professional relates to the e-commerce features, for creating and managing an online store. The Easy version doesn’t offer the option to create an online shop and is only suitable for sites designed to provide information or advertize something.

Additional features exclusive to the Professional version include the option to integrate a section to manage online bookings on the site, and the Multilingual feature, which allows you to create the site in multiple languages, automatically managing the selection of the language through a special menu visible on the site header. You can also embed forms in the body of the page to send emails with custom fields.

SuperSite Professional, available to try free of charge with the SuperSite Trial, lets you manage an online shop. You can manage it via the editor through your browser; it's very simple to use for anyone who needs it. You don't need any particular programming knowledge or to be a webmaster, but its usage is determined by the features of the editor itself that cannot be customized. For example, it is not possible to access the server via FTP, but only through the editor provided. Managing bookings and your store is simple, and offers lots of predefined options that cannot be changed, such as the position of the image of the product or service, the font used, etc.

SuperSite can be tried out free of charge from the control panel.

WooCommerce has many more functions and is used for many websites and online stores. It can be customized to suit your needs, however this requires knowledge of the service, which makes it suitable for users who are already familiar with WordPress as a CMS and know how to manage it, as the WooCommerce plugin must be integrated into WordPress.

There is no free trial available for WordPress with WooCommerce and it requires a domain with a hosting service that is compatible with the application.

Yes, with the SuperSite Trial, as with the paid versions, you can publish content online using the "Publish" button in the top right of the editor. The first time you publish, you will need to choose the name of the temporary site on which to show the contents (eg: testsupersite.webspace.it/).

Once you have published for the first time, you will be able to publish further updates to the website online, which can be viewed on various devices such as desktop PC/phone/tablet/etc.

Yes, the project created with the SuperSite Trial can be maintained by purchasing a new domain name or by asking for the service associated with an existing Aruba domain to be changed manually.

You can keep the content created in the trial version, by purchasing one of the paid versions of SuperSite from the control panel, once you have signed in.

To move the content, you will be asked to choose between two options: (1) "Link to a new domain" to link the SuperSite content to a new domain name, specifying the correct name and completing the order; (2) "Link to a new subdomain" to link the SuperSite content with an existing Aruba domain, selecting your domain from the dropdown menu, entering the third level name as "web" on the form that appears and selecting the version you would like, then completing the order.

Once you have paid, the current content of the trial domain will be transferred to the new SuperSite domain you have purchased and you will be able to set it to appear/be indexed on the main domain (e.g.: www.domainname.xx).

Once the service has been activated, you will need to publish the site for the first time, and then set the site to appear on the main domain by following the instructions in the guide.

If there are any issues or anomalies, you will be able to ask the support team to set this up by submitting an authenticated request on the portal (("Would you like personalized support?" section).

You can ask for the SuperSite service to be activated on an existing Aruba domain by asking for the service to be changed manually via the control panel: to do this, you need to sign in, click on "Manage", modify the service, and choose your preferred SuperSite option.

No cancellation or withdrawal is required if you do not purchase the service. Our automatic procedures will delete the service and the content a few days after the trial expires.

Yes, you can buy SuperSite and keep what you created in the Trial version, if you complete the payment within 10 days of the end of the trial, as indicated in the guide.

The Trial and Professional versions of SuperSite include a multilingual site feature.

o create a multilingual website, you need to click at the top of the page menu and select the appropriate multilingual icon (as explained in the guide), choosing first the default language, which cannot be changed once it has been set, except with reset of the entire site. You will then need to choose the pages you want to create in your new language and the name you want to give to each page you choose.

You will be able to add or delete pages, or change their name, even after completing the process explained.

SuperSite Professional offers users numerous features including managing orders, payments and shipping. Within the site you have created, each user can enter the number of items in stock, making it easier to manage alerts and availability. The catalog is easy to add using the feature that lets you import products by uploading a CSV file or by syncing with social media platforms, using information from an online store created with Facebook. You can also create discount codes, in the form of character strings, that customers can use to get default discounts when ordering.

SuperSite Professional allows you to make your site a real showcase, adding and managing a range of products in your store, visible in the home page of the website.

The domain is the web address where users can find you online.

From an IT point of view, a domain can be made up of several elements, depending on which we refer to it as a top level, 2nd level or 3rd level domain.

Domain levels are defined hierarchically in ascending order, starting from the right, with each level separated from the other by a dot.

A top-level domain refers to the extension of the domain, which usually tells you the country or the kind of organization (for example: .it (refers to Italy); .org; .com (used by commercial companies; etc.).

The second-level domain is the part that precedes the extension for the domain and identifies the brand or the subject promoted by the domain (for example, in the web address aruba.it, "aruba" is the second level domain).

The third-level domain is a lower-level subdomain than the second-level domain and identifies a specific section of interest on the site itself (for example, in the domain https://guide.aruba.it, “guide” is the third-level domain).

When you buy SuperSite, you can choose the domain name you want, if it is available. SuperSite also offers the option to manage DNS pointers from other domains that are already active (with Aruba or third parties).

No, you can activate it both on the main domain and on a third-level domain (or subdomain, in other words, thirdlevelname.maindomainname.tld) . Both options let you display and index the site created directly on the main domain.

If you want to link SuperSite content with an existing Aruba domain, you must use the "Link with a new subdomain" option and choose which of your domains to link to the new subdomain, which will then be linked to your SuperSite Trial. You can choose the subdomain name later.

You will then be asked to enter the third level name as "web" in the form you submit, and select the version you want, before completing the order.

Yes, you can change the service for an active domain, and ask for the SuperSite service to be linked directly to that domain. To make the link, you need to go to the control panel, click on "Manage", select "Edit service" and choose the preferred SuperSite option.

Yes, you can purchase the SuperSite service as an additional service for an existing Aruba domain.

You can complete the purchase from the Aruba customer area or from the control panel for the domain itself.
 

• From the customer area: click on "Manage", then "Additional Services", and continue with the SuperSite order.
• From the control panel: go to the "Applications" section, select the additional services and complete the order for the preferred version of SuperSite.

To improve the ranking of a site created with SuperSite, you need to use all the SEO features available within the editor, such as those related to pages, image widgets, etc. To do this, please see our guide.

In addition, you can use paid tools such as our "rankingCoach". Visit our website to find out more.

The SuperSite service purchased allows you to have an SSL certificate which you can manage from the control panel for the admin.aruba.it domain, in the "security" section. The certificate is only available on the domain purchased with SuperSite: additional domains mapped within the editor will not be able to have an SSL.

Yes, a site created using SuperSite has automated features to optimize its display, adapting it to any device used. This means that on phones, the site will have a specific structure, which will be different on tablets and desktops, including when it comes to the resolution of the device and the graphic settings enabled.

Optimization is automatic and cannot be managed through SuperSite: the structure of the site optimized for mobile/tablet can therefore not be changed.

SuperSite does not have specific features to track visits or statistics for the site created. However you can associate the editor with external portals that provide specific services for managing site statistics.br />
If you sign up to external portals such as Google Analytics and complete the procedures required by those portals, you will be able to connect the site to the statistics service you have activated.br />
Most portals that give you information about access to a site give you some additional code to add to the site manually: to do this, you need to sign in to SuperSite, click at the top of the pages menu, select "Global scripts" and enter the additional code in the "Head" section.br />
By setting the type of cookies managed by this code (we suggest checking the recommendations for the service you are using) and then saving and publishing the site, you should be able to analyze the statistics for the site, if the user accepts all the cookies or only the cookies for that script.

Content can be uploaded within the editor without any space limitations, although you do need to be careful with the structure of the pages and the size of the entire website to try and make sure it performs well. More specifically, SuperSite lets you manage simple web pages with up to 60 widgets: for more details, we recommend you see the relevant guide.

Yes, you can link the Google Analytics service to the site created with SuperSite by registering on the portal, reporting your domain, verifying the ownership of the domain and, subsequently, being assigned a manual code by Google.

Once you have recovered the manual code you will need to access the SuperSite editor, click on the page menu at the top, select “Global scripts” and paste the code provided by Google in the "Head" section. Then choose which kind of cookies to associate it with, before saving the changes and publishing the page.

You will be able to view the site statistics in the Google Analytics control panel.

SuperSite lets you create your own privacy policy and cookie policy page, both within the site, and via an external link. In fact, if you use the "privacy pages" function, you can create and enable a page dedicated to the privacy policy, a warning about cookies and a page dedicated to legal information, if you want to. In addition, the cookie banner is integrated and updated according to the latest regulations.

For each piece of tracking or marketing script added to the site, you can use a widget to specify the category of cookies that it generates, guaranteeing maximum transparency to users and ensuring 100% compliance.

Klarna, MercadoPago, Mollie, PayFast, PayPal, Paytrail, Redsys, Stripe, 2Checkout, Worldpay, Yandex, YourPay). Additional payment methods cannot be integrated into the editor.

No, SuperSite does not allow sales of dropshipped products.