Frequently asked questions

The main difference between SuperSite Easy and SuperSite Professional lies in the e-commerce capabilities for creating and managing your online business.

The Easy version does not allow the creation of an online store and is exclusively suitable for informational or advertising sites.

Other features of the Professional version include those dedicated to sites related to booking, catering, real estate activities, and hotels, such as managing online reservations, creating a digital menu and delivery, adding search filters, and much more.

Additionally, only SuperSite Professional offers a Chatbot, Multilingual functionality, and the ability to generate texts and images through artificial intelligence.

SuperSite is a very simple-to-use site builder that doesn't require programming knowledge. Its use is tied to the features of the editor itself, which cannot be customized: it's not possible to access the server via FTP, only through the editor provided. Managing bookings or the store is straightforward, with many predefined options that cannot be altered.

Hosting WordPress offers more features, is used for many websites on the web, and is customizable according to one's needs. This requires greater knowledge of the service: it is therefore recommended for users who are familiar with WordPress as a CMS and know how to manage it. The characteristic of the service is that the CMS is already installed and ready for use. WordPress cannot be tested for free, but it is necessary to have a domain with a hosting service compatible with the application.

Swite allows you to create a one-page type website. The page will be automatically generated by retrieving content directly from the social media connected to the service. It can be activated for free from the panel, via the "Start your free trial" button.

SuperSite Easy allows you to create a website with text, images, YouTube videos, and many other contents.

It is recommended for users who do not have knowledge of other editors and lack technical skills but wish to create a blog or a website to present themselves or their business.

It is not suitable for creating sites with the purpose of selling, as it does not have e-commerce functionalities, unlike the Professional version.

Supersite Professional, which you can test in the free trial with SuperSite Trial, allows you to manage a website complete with an online store; it is very easy to use and does not require programming knowledge.

Its use is limited to the characteristics of the editor itself, which cannot be customized. For example, you can't access the server via FTP, only through the editor you have available. The management of bookings and the shop is easy and includes many predefined options that cannot be modified.

WooCommerce offers many more features and is used for many websites or online stores. You can customize it according to your needs, but to do so, you need to already know the WordPress CMS because the WooCommerce plugin must be integrated with WordPress.

You cannot test WordPress with WooCommerce for free, as you need a domain with hosting service compatible with the application.

SuperSite Professional allows you to manage orders, discounts, payments, and shipping.

Within your store, you can input the number of items available in your inventory to better manage stock levels.

You can import your products more quickly thanks to a feature that allows you to upload products via a CSV file and you can sync your store with those you have created on Facebook Shop or Google Merchant.

Additionally, you can create promotional coupons or discount sessions that customers can use to get discounts when ordering.

SuperSite Professional enables you to create a showcase by adding and managing a selection of your store's products directly on your site's homepage.

SuperSite Professional allows you to manage a multilingual website. To create a multilingual site:

1. access SuperSite;
2. select the flag icon (Language Management) found in the menu on the right;
3. select Edit site languages;
4. choose the languages you want to enable on your site;
5. select Save changes.

The domain represents the web address that users can use to reach you online.

From an IT perspective, the domain can be composed of multiple elements, based on which we refer to it as a 1st level, 2nd level, or 3rd level domain.

Domain levels are defined hierarchically in increasing order from right to left, and each level is separated by a dot.

The first-level domain refers to the domain extension, which typically implies the area of activity or field of action (for example: .it (reference to Italy); .org; .com (used by commercial companies); etc). The second-level domain is the part that precedes the domain extension and identifies the brand or entity promoted by the domain (for example, in the web address aruba.it, "aruba" represents the second-level domain). The third-level domain is a subdomain at a lower level than the second-level domain and identifies a specific section of interest within the site itself (for example, in the domain https://guide.aruba.it, "guide" represents the third-level domain).

By purchasing SuperSite, you can choose your desired domain name if it's available. SuperSite also provides the option to manage DNS pointing from other already active domains (on Aruba or third-party services).

No, you can activate SuperSite on either the main domain or on a third-level domain (or subdomain, i.e. thirdlevelname.maindomainname.ext). Both options allow you to display and index the site created directly on the main domain.

To manage with SuperSite the site of a domain already active on Aruba, use the "Associate to a new subdomain" option and select the domain to which you want to link the new subdomain, which will then be associated with your SuperSite Trial.

Then enter the name of the third level as "web" in the form and select the desired version, continuing with the order.

Yes, you can modify the service for the already active domain and request it to be directly associated with the SuperSite service.

To do this, access the customer area, select "Manage," go to "Modify service," and choose the version of SuperSite that best suits you.

Yes, you can purchase SuperSite as an additional service on an already active domain with Aruba:

• From the customer area: go to "Manage", then "Additional Services", select the SuperSite that suits you best, and complete the order;
• From the control panel: go to "Applications", select the additional services, and complete the order for the desired version of SuperSite.

To improve the ranking of the site created with SuperSite, use the SEO features available within the management panel. Additionally, you can use paid tools like our "rankingCoach".Visit our page to learn more.

Yes, the site created with SuperSite has automated features for optimizing the display, adapting it to the device used. This means that on smartphones, the site will have a specific structure, while on tablets and desktops, it will have another structure, also depending on the device's resolution and enabled graphical settings.

The optimization is automatic and cannot be managed through SuperSite, so the structure of the site optimized for mobile/tablet cannot be changed.

The purchased SuperSite service allows for SSL management through the domain control panel at admin.aruba.it via the "security" section. The certificate is only available for the domain purchased with SuperSite: additional domains mapped within the editor cannot have SSL.

Yes, the site created with SuperSite has automated features for optimizing the display, adapting it to the device used. This means that on smartphones, the site will have a specific structure, while on tablets and desktops, it will have another structure, also depending on the device's resolution and enabled graphical settings.

The optimization is automatic and cannot be managed through SuperSite, so the structure of the site optimized for mobile/tablet cannot be changed.

SuperSite has a dedicated section for monitoring visits to your site. In addition to this, you can link the editor to external portals for additional statistical services. Most portals (for example, Google or Shinystat) provide additional code to be manually inserted into the site to obtain information about site access. Follow the guide to connect your site to external monitoring systems.

Within the editor, content can be uploaded without space limitations. However, it's important to pay attention to the page structure and the heaviness of the entire website to ensure good performance.

es, it is possible to link Google Analytics to a website created with SuperSite.

To do this:

1. register on the Google or Shinystat platform to obtain the tracking ID; for more details, follow their guides;
2. once you have the tracking code, log in to SuperSite;
3. select the megaphone icon (Marketing) found in the menu on the right;
4. select Statistics;
5. select Settings;
6. enter the tracking code provided to you in the appropriate text area (Google Analytics 4, Google Analytics, Shinystat);
7. select Connect.

The sole data controller for the information present on your domain is the domain registrant themselves, who must comply with the regulations on personal data processing (EU Regulation 2016/679, known as GDPR, and Legislative Decree 196/2003) by adopting appropriate technical measures.

The registrant is therefore responsible for writing and publishing the privacy policy and the cookie policy, effectively excluding Aruba from any liability. Aruba is neither the owner nor the manager of the domain.
To manage the cookie policy for your site:

1. Access SuperSite;
2.  
3. Select the sheets icon (Pages) found in the menu on the right;
4.  
5. Scroll down the menu and enable or disable the toggle related to the Cookie policy.

NexiPay, PayPal, BrainTree, Stripe, Satispay, bank transfer, cash on delivery, cash, PayU, ScalaPay pay-in-3, ScalaPay pay-in-4, MonetaOnLine, PayPal Checkout, Klarna, HeyLight.

It is not possible to manage payment methods other than those listed.

Yes, it is allowed.

No, SuperSite does not retain any fees on your payments.